FAQ's

Have questions about our Shopify website design process? Our FAQ page covers everything you need to know about booking, Shopify store development, timelines, revisions, pricing, and launch support. At PixelStations, we make building a custom Shopify store simple, clear, and stress-free for small businesses.

Getting Started

Support During and After Launch

  • Questions can be sent via email anytime.
  • Post-launch, we offer optional ongoing support for updates, blog posts, or additional pages.

What makes PixelStation different?

  • Efficient process: One form, one portal, no chasing files.
  • Client transparency: Track every stage in real-time.
  • Custom designs: Built around your branding and goals.
  • Professional support: Optional help with content and Shopify setup.

Can I upgrade my website later?

Yes! You can expand your website with extra pages, features, or services as your business grows. Just let us know what you need.

Do I need a Shopify account before starting?

Yes, a Shopify store is required to purchase a PixelStation package. We’ll guide you through setup if needed.

What if I don’t have content ready?

No problem — the Boarding Form lets you indicate if you need help with:

  • Writing content or product descriptions
  • Organizing pages
  • Selecting or sourcing images

We can assist for an extra fee to ensure your website looks professional.

How do I get started?

Once you purchase a website package on Shopify, you’ll receive an email with a link to our PixelStation Boarding Form (Google Form). Completing this form provides all the information we need to start building your website efficiently.

What information do I need to provide in the Boarding Form?


We collect everything to build your website, including:

  • Business and contact info
  • Branding assets (logo, colors, fonts)
  • Website goals and inspiration
  • Pages and content for each page
  • Domain and social media links

What happens after I submit the form?

After submission:

Responses go into your PixelStation Client Portal (Notion).

Our team reviews the info and begins the website build.

You can track progress with these stages:
Boarding → On the Tracks → Full Steam Ahead → Final Station → Launch Platform


Can I upload images and files in the form?

Yes — logos, product images, brand guidelines, and text content can all be uploaded. This helps us avoid delays and build your site faster.

Can I review my website before launch?

Yes — we provide a preview link. You can request revisions, and once approved, we’ll launch the website live.

How many revisions do I get?

  • Each package includes a set number of revisions (varies by package).
  • Additional revisions can be requested for an extra fee.
  • Revisions are for design and content adjustments, not major scope changes (like adding entirely new pages).

The Build Process

What’s included in the store build?


Theme setup, branding integration, product uploads, essential apps, mobile optimization, payment setup, shipping configuration, and launch readiness.

Will my store be mobile-friendly?


Absolutely. Every store is designed mobile-first to ensure smooth shopping on all devices.

Can I request revisions?


Yes — each package includes a specific number of revision rounds to make sure you’re happy with the final result.

How long does it take to build my website?

  • 5-page package: 2–3 weeks
  • 10-page package: 3–4 weeks
  • 15-page package: 4–6 weeks

Submitting complete content upfront helps speed up delivery.

Payments & Technical Questions

Can I edit my store after it’s finished?


Yes. You’ll receive a walkthrough tutorial so you can update products, prices, and content easily.

Do you set up payment gateways?

Yes. We’ll connect your payment providers so you can start accepting payments immediately

Payment Terms

  • Full payment is collected via Shopify at the time of purchase.
  • The order triggers the workflow automatically; work begins once the Boarding Form is completed.
  • Additional services (like copywriting or extra revisions) are invoiced separately.

Do you provide ongoing support?

Support duration depends on your package. Ongoing maintenance plans are also available if you want long-term help.

Who owns the website and its content?

  • You own your website and content.
  • PixelStation retains no claim over your website once it’s delivered.
  • You control your Shopify account, domain, and content at all times.
  • We may use screenshots for portfolio purposes only (unless you request otherwise).

Pricing & Booking

How do I book?

Simply select your package and secure your ticket. Once booked, we’ll send your onboarding form and get started.

Do you offer refunds?


Due to the custom nature of our builds, payments are typically non-refundable once work has started. Full terms are outlined before booking.