Refund policy

Return & Refund Policy

At PixelStation, we are committed to delivering high-quality Shopify websites and services. Due to the digital and custom nature of our work, the following policy applies.

Digital Services & Custom Work

All website packages, design services, and digital deliverables are non-refundable once work has commenced. This includes (but is not limited to) Shopify store builds, design customisation, and app integrations.

Deposits & Payments

Any upfront payments or deposits made to secure your project are non-refundable, as they cover initial planning, design, and setup work.

Change of Mind

We do not offer refunds for change of mind once the project has started or has been completed.

Revisions

We work closely with you during the build process and include revision opportunities to ensure the final result meets your expectations. Refunds will not be provided where revision requests have been reasonably addressed.

Project Delays

If a project is delayed due to lack of communication, content, or approvals from the client, PixelStation reserves the right to pause or reschedule the project. Refunds will not be issued in these cases.

Post-Launch Support

Our packages include a set period of post-launch support. This support is limited to minor adjustments, bug fixes, and guidance, and does not include full redesigns or new feature development. This support period is non-refundable and non-transferable.

Exceptional Circumstances

In rare cases where PixelStation is unable to deliver the agreed service, a partial refund may be considered at our discretion.

Compliance with New Zealand Law

Nothing in this policy overrides your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer protection laws.

Contact

For any questions regarding this policy, please contact us at: